Overview
This programme is designed primarily as development for first line management or those who are stepping into the role. It covers the 4 key areas of management with a day spent on each area to ensure each area is covered in depth. Delivered by experienced tutors who have held management positions the training is practical, participative, fun and linked back to the workplace.
Through participating in this programme, delegates will develop the knowledge and skills needed to operate effectively as a first line manager and be aware of the behaviours and attitudes necessary at this level. It includes ways on how to solve problems, make justified decisions and plan implementation. It will give participants an understanding of the importance of building and developing a strong and balanced team and to create an environment where people are engaged and want to give their best
Course Outline
Understanding leadership
- Understanding the factors that influence choice of leadership style
- Reviewing how different leadership behaviours can have a positive or negative effect on individuals and the team
- Understanding personal and positional power
- Assessing your own leadership behaviours and taking action to enhance your effectiveness in the workplace
Understanding how to establish an effective team
- Reviewing the difference between groups and teams
- Leading and developing teams at different stages of their development
- Nurturing and building trust and respect within the team
- Understanding different team roles and valuing individual contributions
- Promoting and orchestrating team strengths and developing a balanced team
- Encouraging open communication and keeping people informed
Understanding how to motivate to perform in the workplace
- Understanding theories of motivation and application to individuals and teams
- Understanding styles and patterns of behaviour at work
- Encouraging positive attitudes and understanding factors that influence behaviour at work
- Creating environments that encourage employee engagement
Solving problems and making decisions
- Ways to recognise, investigate and analyse problems
- Brainstorming and creative thinking techniques
- Gathering and interpreting information to identify options to solve problems
- Importance of adequate and relevant information for effective decision making
- Evaluating options and justifying decisions taken
- Implementing and communicating decisions
- Monitoring and reviewing techniques to evaluate outcomes
