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Middle Manager Leadership Programme

Overview

The Gravitas Middle Management award has been designed to give practising or aspiring middle managers a solid foundation for their formal development in this role.

This is a concise programme made up of two units. In the first unit, ‘Becoming an Effective Leader’, participants explore the nature of the middle management role and critically evaluate their own managerial ability.

In the second unit, ‘Managing Stress and Conflict in the Workplace’, participants explore the techniques for dealing with conflict and implementing conflict resolution. This module also focuses on stress management within the organisation and asks the candidates to assess their own and the organisation’s ability to recognise and manage stress effectively.

Objectives

  • Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals.
  • Understand how communication and interpersonal relationships affect managerial performance in the workplace.
  • Evaluate personal development opportunities to improve your own managerial style. Review the motivation, commitment and goals of the people you lead.
  • Review your own ability to motivate people and build commitment to achieve the organisation’s goals.
  • Identify effective emotional intelligence techniques that build upon your own communication style.
  • Understand your own stress levels and explore how to thrive under pressure.

Course Outline

Understanding the Management Role

  • The role of the middle manager and its part in achieving organisational goals
  • Key responsibilities of the middle manager
  • Management styles and assessing your current style

Effective Communication

  • The importance of effective communication in the workplace
  • Active listening – listening for emotion
  • Effective questioning
  • Overcoming barriers to communication

Assessing Your Own Leadership Capability

  • The difference between management and leadership
  • The responsibilities of a leader
  • Situational leadership – assessing your style
  • Transactional and transformational leadership

Motivation & Delegation

  • Introduction to motivational theories
  • Developing your staff through delegation
  • What can you delegate?

Emotional Intelligence (EI)

  • Background to Emotional Intelligence
  • Practical Emotional Intelligence techniques
  • Benefits of EI

Managing Difficult Situations

  • Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing necessary support mechanisms
  • Critically evaluate your own ability to identify and deal with workplace stress and conflict effectively in your own area of responsibility