Building Confidence and Assertiveness


This course is led in a safe, informal, supportive and interactive environment – giving individuals tools and models to help them gain confidence and increase their presence within both the workplace and in life.


Participants will be shown and be able to experiment with different tools and techniques that can easily be incorporated into their lives to gain the confidence they desire. They will learn about taking more chances and raising their own presence. Participants will work with the facilitator and each other, sharing experiences and learning’s to enhance their knowledge and use of the tools.


  • Recognise the link between assertiveness, confidence and self-esteem
  • Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers
  • Handle difficult situations and people confidently and assertively
  • Deal with criticism, confrontation, anger, and negativity effectively and positively
  • Overcome feelings of apprehension and understand the importance of language and body language to assertiveness
  • Develop techniques for better working relationships using assertiveness

Course Outline

How to improve and develop your confidence

  • Learning ten techniques for improving your confidence
  • Understanding that confidence is about personal choice – and you control that
  • Knowing what your blockers are that stand in the way of your being confident
  • Supporting confidence through body language, tone, words and appearance

Understanding Different Styles of Behaviour

  • A definition of assertive behaviour and the benefits it offers
  • Distinguishing between assertive, aggressive and passive behaviour
  • Assertiveness at work – understanding human behaviour

Recognising Your Own Style and Behaviours

  • Self-assessment of your style – the associated strengths and weaknesses
  • Cultural and gender based influences on your behaviour
  • Building relationships with work colleagues
  • Developing an assertive behavioural style

Handling Difficult Situations, Problems and Conflicts

  • Tackling barriers to assertiveness – recognising and dealing with fear and apprehension
  • Confronting common problems which occur in the workplace
  • Resolving conflict – dealing with difficult people
  • Raising sensitive issues