Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue for your company.
Gravitas 3 Day: Delivering Customer Service ExcellenceThe focus of this course is to enlighten and engage customer service professionals with the latest thinking about how to deliver an excellent service to their customers using the telephone, email and social media.
Read more ➞
Introduction to Customer ServiceBe inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships.
Read more ➞
Customer Service - Going the Extra MileIts essential to be equipped with the skills to deliver consistent service excellence at every opportunity when interacting with a customer.
Read more ➞
Customer Relationships – Keeping your CustomerEnsuring customer satisfaction is an integral part of any business and it is important for you to understand the root cause of customer complaints, manage customers expectations of you and your organisation and develop relationships that become long lasting.
Read more ➞
Customer Service ExcellenceThis course will give the skills, ability and techniques to ensure customer service staff consistently provides exceptional customer service.
Read more ➞
Exceptional Telephone TechniquesThis course will teach delegates to present the right image for their organisation through effective communication and customer care.
Read more ➞
Handling Customers ComplaintsThis course explains how to stay calm under pressure, not to over react, and how to remain professional when managing issues.
Read more ➞
Mastering the Art of CommunicationCommunication is best judged by the effect it has on others, the impact it generates and the results it achieves.
Read more ➞